Branches, Locations & Localized Timezones
Multi-Branch Architecture
Emmai supports complex multi-location practices under a single subscription. The Branches Management interface (/dashboard/settings/branches) provides a comprehensive list of all operational facilities and virtual hubs.
Navigate to Settings > Branches from the admin dashboard.
View active locations, physical street addresses, primary phone contacts, and assigned IANA timezones.
Click '+ Add New Branch' or use the action menu to edit existing location configurations.
Creating or Editing a Clinic Location
Follow these steps when setting up a new physical branch or telehealth hub:
Click '+ Add New Branch' in the upper right.
Enter Branch Name (e.g. 'Vancouver Clinic', 'North Shore Office', or 'Virtual Care Hub').
Specify Physical Address, Suite/Unit number, Postal Code, and Direct Contact Phone.
Select Local Timezone (e.g. 'America/Vancouver'). All calendar grids and SMS reminders for this branch will adhere strictly to this timezone.
Toggle modality: check whether this location supports In-Person visits, Virtual Telehealth consultations, or both.
Save changes. The branch is immediately accessible in the main Calendar branch filter and the online booking portal.
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